Business Improvement Lead

Coles Supermarkets  Hawthorn East 


Requisition ID: 22310 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

About the team:

By combining the fast-paced culture of retail with the ever-growing world of ecommerce, Coles Online takes the time and effort out of grocery shopping. With services such as Home Delivery, Click & Collect and smart lockers, we’re always working on new ways to make life a little easier for our customers – no matter where they are. Our eCommerce function is currently undergoing an exciting transformation journey and we are looking for a Business and Process Improvement Lead to join our growing team!


What you'll be doing:

As a Business and Process Improvement Lead, you will be responsible for producing modelling to support investment plans and network analysis. You will work with operations to lead key process changes and initiatives in order to deliver the value for customers.


You'll also:

  • Articulate new system development requirements and work with IT to realise project benefits
  • Develop business cases to support business initiatives
  • Improve network efficiencies through data analysis using Excel, Tableau, Altryx
  • Improve processes and work on targeted cost reduction initiaves
  • Analyse and inerpret large data sets to inform strategic business decisions
  • Provide comprehensive insight into drivers of efficincies to senior stakeholders


Good things you'll need:


  • Extensive experience in relationship management up to and including General Management level
  • Proven commercial accumen
  • Experience analysing and summarising large data sets
  • Experience with software such as MS Excel, Word, PowerPoint and other BI tools like PowerBI, Tableau, Altryx
  • Extensive experience in negotiation, building strategy and process improvement
  • Experience in Supply Chain, Retail and/or eCommerce 
  • Excellent communication skills and analytical thinking



Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.