Business Analyst

 Coles Supermarkets  Hawthorn East 

Requisition ID: 47174 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.



About the role


Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


Please note we are open to candidates from all over Australia for this role.


What you’ll be doing


Working in the fun and fast paced CXT team at Coles, the Business Analyst will be instrumental in the ongoing improvement and delivery of the Coles Supermarkets website platforms. As the Business Analyst, you will work closely with the Product Owner, Scrum Team, Project Manager, Architects, other BAs and other stakeholders to understand the business requirements and write specific and testable user stories broken down into individually developable pieces of work.


You’ll have


  • Strong business analyst skills to capture business requirements, ‘as is’ and ‘to be’ states, user stories, functional specifications and training guides.
  • Understanding of digital ecosystem, software development lifecycle, development methodologies (including Agile), enterprise architecture principles, accessibility, online content, and user experience (UX) design.
  • To be a whiz at Jira and Confluence.
  • Highly collaborative style, able to engage with a diverse range of stakeholders and drive outcomes and solutions.
  • Excellent stakeholder management and influencing skills to both technical and non-technical colleagues.
  • Excellent verbal, written, presentation, and interpersonal communication skills.



You’ll also have


  • Experience as a Business Analyst (3-5years).
  • Experience working in agile projects.
  • Experience working in website development teams preferable.
  • Demonstrates a deep passion and knowledge of eCommerce and retail transactional websites.
  • Experience in the Retail industry preferable.
  • Tertiary degree relating to IT.
  • Experience with Miro preferred.



Given the state/ territory of the position you are applying for, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles, unless you are medically exempt. Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles. You may be required to provide further evidence of vaccination status as part of your application.



Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.