Business Analyst - Hawthorn East

[[cust_CareersBrand]]  Hawthorn 

Requisition ID: 53477 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


What you’ll be doing


The Digital team is focused on reinventing and transforming the shopping experience to best suit our customers' needs and making their lives easier. We look ahead to continuously assess how we can apply the latest technologies in innovative ways to constantly improve the shopping experience.


We drive evolutionary architecture, technical innovation and data driven decisions to implement our strategy. We pride ourselves on being a creative and forward-thinking group, focused on building the next generation of digital retailing. 


The store customer platforms is accountable for all customer facing technology solutions within Coles Supermarkets and Coles Express.  Primary systems in the Platform's portfolio include Point of Sale, Assisted Checkout, In Store Scales and Ticketing.


As the Business Analyst you will drive and manage the review and analysis of the organisation's business intentions, services, processes, and information needs to identify changes that lead to business improvements.


Key responsibilities will include:


  • The ability to scope, analyse, refine and deliver requirements into useable processes, stories and artifacts to enable successful delivery of projects and initiatives.
  • Supporting complex projects spanning multiple business units and IT areas
  • Understanding of retail eco-system, software development life cycles, development methodologies, usability and accessibility
  • Take the lead for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change
  • Accountability for the development and translation of business strategies providing technical and lT solutions to business problems
  • Builds strong partnerships with multiple business stakeholders through one or more defined communication channels and/or stakeholder groups, acting as a single point of contact.


Good things you’ll need


  • Formal tertiary qualification preferred
  • 3+ years experience in a Business Analyst role
  • Experience in Agile Methodology
  • Experience in the development of business cases
  • Experience in retail environment
  • Experience modelling ‘as is’ and ‘to be’ process
  • Able to harness information and opportunities
  • Values specialist expertise and capitalises on the knowledge and skills of others within the team and broader organisation
  • Leadership skills
  • Excellent analytical and problem resolution skills.
  • Excellent interpersonal and leadership skills.


Outstanding career opportunity for an accomplished Business Analyst to drive improvement in systems supporting Coles.


Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.