B2B Change Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

<h3>About the Role</h3>

• Lead change management for the rollout of a B2B omni-channel payment solution
• Develop and implement tailored change plans aligned to project goals
• Analyse organisational readiness and assess business impacts
• Build strong relationships with stakeholders, including senior leaders in Digital & Finance
• Design and deliver communication strategies that drive clarity and engagement
• Facilitate workshops and meetings to align teams and support adoption
• Integrate change activities with broader project plans and manage dependencies
• Identify and mitigate risks associated with change delivery
• Apply proven methodologies and tools to guide change execution
• Support internal teams and B2B customers through the change journey, both in-store and online
  
  

<h3>About You and Your skills</h3>

You’re a strategic and empathetic change leader who thrives in dynamic environments. You bring a strong understanding of change management, excellent communication skills, and the ability to influence and guide others through transformation.

• Proven experience delivering digital change projects, ideally involving customer migration
• Strong grasp of change management principles, tools, and methodologies
• Exceptional communication, facilitation, and stakeholder engagement skills
• Analytical thinker with sound decision-making and problem-solving abilities
• Comfortable working across all levels of an organisation and influencing outcomes
• Team-oriented mindset with the ability to lead through collaboration and trust

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 165530

Employment Type: Fixed Term

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