B2B Account Management Lead

 Coles Supermarkets  Hawthorn East 

Requisition ID: 27898 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


What you’ll be doing

B2B Account Management Lead will be managing the key account relationships and also end-to-end process for bulk order process for bulk customers with accountability in driving profitable sales and increasing customer base.


You’ll have:


  • Work with internal team to support the growth of the B2B area
  • Educate Customer Care teams to ensure team are trained on common enquiries/issues and correct resolution
  • Co-ordination of follow up for business customers on credit accounts that have missed payments and escalations have come through from Central Finance team .
  • Support sales and marketing teams with preparation of sales presentations.


You’ll also need:


  • Good experience in a digital business in customer support
  • Strong professional experience, preferably in a retail environment
  • Strong understanding of digital technologies and tools
  • Strong understanding of sales relationships and customer service expectations
  • Proven ability to meet tight deadlines
  • Very strong work ethic and time management skills
  • Strong written and verbal communication skills
  • Strong work ethic



Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

Coles Group is an endorsed employer for all women. See our range of benefits and policies directly at WORK180: Coles Group – Work180 Endorsed Employer

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.