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B2B Account Management Lead

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

 

About the team

 

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the Role 

 

Joining a high-performing and collaborative team where you'll be part of a culture that values teamwork, and customer success, while enjoying regular team events, development opportunities and exposure to a broad range of stakeholders and industries. 

 

  • Manage and grow a portfolio of key business customers, providing exceptional account management and customer support.  

  • Support customer acquisition, onboarding and retention activities that contribute to the growth of the Coles for Business channel 

  • Build trusted relationships with customers, acting as a key point of contact for account enquiries, credit reviews, reporting requirements and issue resolution.  

  • Analyse customer performance and commercial opportunities to identify ways to drive growth within your portfolio.  

  • Represent Coles for Business at conferences, industry events and customer forums, building brand awareness and strengthening customer partnerships.  

  • Deliver presentations to internal and external audiences and act as an ambassador for the Coles for Business proposition 

 

About You and Your Skills 

 

  • Experience in account management, business development, sales, customer success or a similar customer-facing commercial role. 

  • Strong commercial acumen with the ability to identify opportunities, solve problems and deliver mutually beneficial outcomes.  

  • Excellent communication and relationship-building skills, with confidence engaging stakeholders at all levels.  

  • Comfortable presenting to customers, industry groups and large audiences. 

  • Demonstrated ability to influence outcomes and bring multiple stakeholders together to drive results 

  • Strong problem-solving skills with a proactive and solutions-focused mindset.  

  • Experience working in fast-paced environments and managing competing priorities.  

  • Experience in retail, B2B sales, customer management or large corporate environments will be highly regarded.  

 

 

Please note, applications will close on September 8th, 2026.  

 

#LI-EC1 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 191570

 

Employment Type: Full time

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