Analytics Manager - Payments

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Finance team are a vital partner in every aspect of our business, providing commercial insights to drive our success and influence everything we do. With presence in every department, we analyse performance, and deliver actionable insights that shape our strategic decisions.

<h3>About the role</h3>

As Analytics Manager - Payments, you will shape the analytics function, lead a team of analysts, and drive strategies that influence key business decisions. You’ll ensure data needs are met across projects and deliver insights that enhance operational and commercial outcomes. Your key responsibilities include:

• Lead and mentor a team of analysts to deliver high-quality reporting and insights.
• Develop and implement strategies for data analysis, reporting, and monetisation.
• Define metrics and data sources to support forecasting and reconciliation of complex transactions and fees.
• Build strong engagement with brand partners to deliver a best-in-class payments data platform.
• Oversee analytics operations to ensure accuracy, quality, and timely delivery.
• Transform raw data into actionable insights through effective reporting systems.
• Partner across projects to ensure business data requirements are met.
• Provide detailed analysis to support business cases and commercial negotiations.
• Monitor KPIs, identify trends, and explain variances to drive performance improvements.
• Apply industry knowledge to interpret data and optimise outcomes.
  
  

<h3>About you and your skills</h3>

We’re seeking an experienced analytics professional who thrives in a fast-paced environment and brings a strategic mindset to data-driven decision making. You will bring:

• Proven experience in analytics or business insights, ideally within Financial Services.
• Strong communication and collaboration skills, with the ability to build relationships at all levels.
• Influencing skills to navigate complex internal and external environments.
• Ability to engage with senior stakeholders, including C-level executives and regulators.
• Demonstrated success in leading and managing data projects.
• Advanced analytical and problem-solving capabilities with a strategic outlook.
• Knowledge and experience in AI and how we apply in data assets would be advantageous.
• Proficiency in analytical and BI tools (Power BI preferred).
• Expert-level Excel skills and strong Microsoft Suite proficiency.
• A naturally curious mindset with the confidence to challenge existing practices.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174390

Employment Type: Full time

#LI-RM1