Senior Manager - Ad Operations - Coles 360

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Coles 360 is all about connections. It’s how we connect with customers at every turn of their lives. It’s how we use the power of Coles’ shopper data to maximise that connection. It’s how we partner at levels to drive more meaningful campaigns and measure the impact they create. Coles 360 combines the power of customer connections, media connections and partner connections to offer brands a one-stop media solution.

About the role 

We’re looking for a Senior Manager, Ad Operations to play a pivotal role within Coles 360, one of the fastest-growing areas of Coles.

This is a rare opportunity to shape how Ad Operations works at scale in one of Australia’s fastest growing retail media businesses. You will focus on building the structure, process and supply capability that enables campaigns to be delivered consistently, compliantly and at scale, while helping establish our on-site media foundations and uplift operational maturity across all channels.

The focus of this role is to build the structure, process and supply capability that enables campaigns to be delivered consistently, compliantly and at scale. The centre of gravity for the role is the supply side for on-site, a new and rapidly evolving capability. You will also streamline in-store operations and establish clear, scalable ways of working for off-site, leveraging the strength of an experienced team.

Applications close Friday 20th of March. 

What you will do

You will lead the delivery of campaigns across all Coles 360 channels, driving operational excellence, strong team engagement and consistent compliance.

You will also:

• Own creative workflow from brief through to live execution
• Lead trafficking and campaign management across all channels
• Drive compliance and quality control
• Improve processes to support scale and efficiency
• Own and develop a high performing team
• Partner closely with sales, media and creative teams
• Establish scalable ways of working that support campaign delivery and governance
• Build a consistent, transparent view of campaign progress and operational performance
• Uplift operational frameworks to enable on-site supply at scale.

About you and your skills

You’re a senior Ad Operations or media delivery leader, ideally with experience across on-site, in-store and off-site media channels.

You’re confident owning campaigns end to end, thrive in fast-paced environments, and bring a strong media background ideally from a media agency, creative agency, publisher, retail or ad tech environment.

You’ll also have:

• Proven experience leading Ad Operations, yield or media supply functions in a scaled digital, retail media, publisher or ad tech environment
• Deep hands-on knowledge of ad servers, SSPs, trafficking workflows and delivery governance
• Prior hands-on DSP experience, with the ability to apply that knowledge strategically
• A track record of building operational frameworks, workflows and SLAs that enable scale
• Strong stakeholder leadership and the ability to create alignment across multiple teams
• A continuous improvement mindset with a focus on process, efficiency and commercial outcomes.

#LI-MAR

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 175128

Employment Type: Full time