Interview and resume tips

Interview tips

You may be invited to complete a video interview or attend a one-on-one or group interview. Here are a few tips to help you prepare for an interview, they can be applied in both video and in person interviews.

Be prepared

Do your research. It’s as easy as looking around this careers website and our customer website ( to learn more about what we look for in our team members and what we offer our customers. You can also think about your experiences as a customer when you have been in store.

When attending an interview in person it’s a good idea to have a few questions in your mind you can ask in the interview, and first impressions count so plan to get there a little before the start time of your interview.

Dress to impress

When choosing what to wear go for something neat, clean and professional. No need to dress too formally, just something that makes you feel comfortable and well-presented.

Practice makes perfect

Practice answering questions about yourself is a good way to boost your confidence and help you prepare the interview. Why not ask a friend or family member to help you by asking you some questions that you can practice answering?

Show us the real you

It’s not unusual to feel nervous in a job interview. We want you to feel comfortable and relaxed. Don’t be afraid to answer honestly and talk about yourself.

Body language

It’s not just what you say that is important, it’s how you say it and how you express yourself through your body language. Consider your posture, expressions and tone of voice as well as what you’re saying.

A few extra tips for completing a video interview:


Find a quiet, well lit, indoor space, that’s free from as many distractions as possible – a spare room or quiet space at home is ideal. Position your camera so you have a clean background. Avoid coffee shops or other communal spaces that could be noisy.

If things go wrong

No matter how well prepared you are sometimes things still go wrong. We understand!

If something interrupts the conversation (like a fire alarm, a family member or a housemate), mute your microphone if you’re not talking, or ask for a minute to deal with the distraction. If there are connection issues, we may try to contact you on the phone number or email provided.

If you are completing a preset video interview where you have been sent set questions to answer, and there is a distraction, don’t worry. Re-record the answer if you’re able to. If you can’t, that’s okay too. Just move on to the next question.


You’ll need a stable internet connection and a computer, phone or laptop with a webcam. Headphones can be really helpful for blocking out noise and distractions. It’s a good idea to test your technology ahead of time. If you don’t have this equipment you could explore what’s at your public library or see whether you can borrow the equipment you need from family or friends.

If you cannot access the technology you need to complete the interview, please let us know by contacting and we will assist you.

Resume and application tips

Completing your application

Please complete your online application form with all of the correct details so we can match you to the job that fits your preferences, location, availability and skills best.

We encourage you to tell us a little more about yourself in the comments section at the end, so we can start getting to know more about you and why you’re interested in joining our team.

Including a resume with your application is a great way for us to get to know you better. It also lets you highlight the things that you’ve accomplished, no matter how big or small. If you haven’t worked before, think about adding achievements from school, volunteering or other skills that might display leadership, initiative, customer service or responsibility.

Everyone’s resume will be a bit different but we recommend including these things:

• Your full name, address details, email and phone number
• Education (such as school, TAFE or university courses) including any achievements
• Work experience, if you’ve worked before, including:
          o Company name
          o Your title
          o Dates employed
          o Duties performed
          o Achievements e.g. employee of the month
• Volunteer work
• Relevant licences or qualifications e.g. First Aid, Certificate II or Responsible Serving of Alcohol (RSA)
• Clubs or teams you’ve been involved in
• Awards for competitions and events
• Hobbies and interests

Remember your resume doesn’t need to be perfect, but it should:

  • Be easy to read – using headings and bullet points to break up the text
  • Be simple – without too many different fonts and colours
  • Be concise – while still providing enough information
  • Be between one and four pages
  • Let your personality shine though – we want to get a sense of who you are

We’re looking forward to receiving your application!

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