Systems Support (Automated DC)

 Coles Supermarkets  Mount Gravatt 

Requisition ID: 29074 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role

Bridging the gap between our suppliers, distribution centres and stores, our Supply Chain team works with thousands of trusted businesses every day. We work hard to make life easier, safer and more sustainable across our network, as well as maintain the availability and quality of our products for our customers.


We’re looking for exceptional Systems Support professional to join our distribution centre (DC) teams in Queensland.


What you’ll be doing

Working closely with multiple members of our DC you’ll provide support in the management of our brand new automated DC’s I.T. hardware and systems. You’ll ensure full resolution of any I.T. issues in a timely manner to minimise impact on the day-to-day operations.


Other ways you can make an impact:


  • managing the setup, implementation and maintenance of onsite IT hardware
  • escalating P1 and P2 issues through to Helpdesk, and P1 notification through to management
  • tracking I.T. assets and managing the asset life cycle for the ADC
  • executing account creation requests across multiple applications
  • creating and completing relevant reports and analysis


Good things you’ll need

  • understanding of Supply Chain Systems, Hardware and processes including Warehouse and Labour Management systems
  • a strong customer service and administration background, ideally gained within a retail or distribution environment
  • experience managing, implementing and troubleshooting IT software and hardware
  • the ability to work autonomously and in a team environment across all levels of the organisation
  • experience in technical support for site developed programs and packaged applications
  • high attention to detail and accuracy
  • strong time management and organisational skills
  • the ability to build relationships and influence key stakeholder groups
  • a familiarity with working in a fast paced and constantly changing environment
  • a high level of proficiency with Microsoft Office products

Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.

Coles Group is an endorsed employer for all women. See our range of benefits and policies directly at WORK180: Coles Group – Work180 Endorsed Employer

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.