Frequently asked questions
Finding a job and applying
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Will I receive a response on my application?
Yes. You will receive an email that confirms receipt of your application within
24 hours of applying. You can then sign in as an
existing applicant to our job search service to check the progress of your
application.
If you do not receive any communication from us within 24 hours of submitting your
application, please check that the email address you used on your application form
is accurate. If you have not entered a valid email address we will not be able to
contact you.
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Can I apply for a job via mail or fax?
The fastest and most efficient way to apply for a job is through this website using
the online application form. If you do not have Internet access at home, public
libraries, schools and Internet cafes have internet access that can be booked for
use.
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What if I have trouble sending my application?
Firstly, check that your Internet connection is still working, and that the problem
is not a technical issue with the computer you are using.
If this is not the case, please go contact Recruitment on 1800 170 947.
My details
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How do I change my password?
Once you have applied for a job, you can change your password by signing in as an
existing applicant, and clicking on
Change Password.
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I have forgotten my password. What can I do?
If you've forgotten your password, click on
Forgotten Password on the login page where you will be prompted with your
"Secret Question" that you entered when you created your account. When you answer
this correctly you will then be sent an email with your new password.
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Can I update my personal details?
Yes. Once you've applied for a job, sign in as an
existing applicant, select your personal details and update them.
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Are my personal details safe?
Coles and its partners are bound by the Federal Privacy Laws. Read our Privacy Policy.
About working at Coles
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What hours will I work? Is there any guarantee of hours?
Depending on the role, the number of hours that an employee works will vary. A full-time
employee will work a minimum of 38 hours per week, whereas a part-time employee
will work the hours they are contracted to work. For casual employees there is no
guarantee of hours, so the hours can vary according to business demand from 0-38
hours per week.
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How much will I be paid?
Pay rates vary between brands and positions but most employees are paid under the
appropriate workplace agreement or award.
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I have been offered a store-based position; will I receive any training before I
start?
All store-based employees receive training before they start work. Where the position
requires, they will also receive technical skills training. Ongoing training is
managed by the retail brand and will occur on a needs basis.
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Any other questions?
We have tried in this website to answer all the common questions about finding and
applying for jobs at Coles.
If you can't find the answer to your question, then you can email us:
Need to contact us over the phone? Call 1800 170 947 Toll free Australia wide.
